Error: 01.0:10
Description: Engine PCA damaged or wrongly connected. Connector on the formatter damaged (very low probability).
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 01.1:10
Description: Printmech electronics error.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 01.2:10
Description: ISS1 PCA problem.
Operator Troublshooting:
- Remove/Replace Ink Cartridges.
- Restart Printer
Error: 01.3:10
Description: ISS1 PCA problem.
Operator Troublshooting:
- Remove/Replace Ink Cartridges.
- Restart Printer
Error: 01.7:10
Description: Communication problem detected between Formatter and Printmech.
Operator Troublshooting:
- Power off, disconnect power for 3 minutes, then power back on.
- Call for Service
Error: 01.12:10
Description: Curing Control PCA failure.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 01.13:10
Description: Air Curtain and Printzone Heaters Control PCA failure.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 02.1:10
Description: Carriage PCA failure, no power reaching the carriage PCA or trailing cable damage.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 03.10
Description: Power Supply error. A problem has been detected in the Power Supply.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 03.20:01
Description: Air Curtain and Printzone Heaters Control PCA with no voltage detected.
Operator Troublshooting:
- Reseat both Power Cords and ensure that input voltage is within specifications (200-240 VAC).
- Restart Printer
- Call for Service
Error: 03.21:01
Description: Air Curtain and Printzone Heaters Control PCA undervoltage.
Operator Troublshooting:
- Reseat both Power Cords and ensure that input voltage is within specifications (200-240 VAC).
- Restart Printer
- Call for Service
Error: 03.22:01
Description: Air Curtain and Printzone Heaters Control PCA overvoltage
Operator Troublshooting:
- Reseat both Power Cords and ensure that input voltage is within specifications (200-240 VAC).
- Restart Printer
- Call for Service
Error: 05.1:10
Description: CPU fan is stopped or burnt.
Operator Troublshooting:
- Switch the power off at the rear of the printer, wait briefly, then switch it back on again.
- Call for Service
Error: 06:03
Description: NVM file has bad CRC.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 06:10
Description: Main NVM not detected, read/write failed or readback error.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 08.04:1
Description: It appears when there is a firmware error and front panel is not able to communicate with the rest of the printer.
Operator Troublshooting:
- Update firmware.
- Call for Service
Error: 08.08
Description: Application crash in the front panel side.
Operator Troublshooting:
- Retry last operation.
- Restart Printer
- Update firmware
- Call for Service
Error: 08.10
Description: Front Panel not connected or damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 11.10
Description: Trailing cable not correctly connected or damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.1:10
Description: One or more of the components powered by the 12V at the Curing Control PCA are causing a short circuit. The 12V cable from Printmech to the Curing Control PCA has a problem.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.2:10
Description: The 24V cable from Printmech to Curing Control PCA has a problem. Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.3:10
Description: The 12V cable from Printmech to Vapor Removal PCA has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.4:10
Description: The 24V cable from Printmech to Vapor Removal PCA has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.5:10
Description: The 12V cable from Printmech to ISS, Interconnect and PZ fans has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.6:10
Description: The 42V cable from Printmech to Carriage PCA has a problem Printmech PCA is damaged
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.7:10
Description: The 24V cable from Printmech to Interconnect has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.8:10
Description: The 24V cable from Printmech to Interconnect has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.9:10
Description: The 24V cable from Printmech to Inner lights array 1 has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.10:10
Description: The 24V cable from Printmech to Inner lights array 2 has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.11:10
Description: The 24V cable from Printmech to Interconnect PCA has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.12:10
Description: The 24V cable from Printmech to Air Pumps and Interconnect PCA has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.13:10
Description: The 24V cable from Printmech to Printzone fans has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.14:10
Description: The 24V cable from Printmech to Vacuum fans has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.15:10
Description: The 42V cable from Printmech to Paper motor has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.16:10
Description: The 42V cable from Printmech to Rewinder has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.17:10
Description: The 42V cable from Printmech to Scan motor has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.18:10
Description: The 42V cable from Printmech to SOL slit solenoid has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.19:10
Description: The 5V cable from Printmech to PSU has a problem Printmech PCA is damaged PSU is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.20:10
Description: The 12V cable from Printmech to Curing Control PCA has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.21:10
Description: The 24V cable from Printmech to Curing Control PCA has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.22:10
Description: The 12V cable from Printmech to Vapor Removal PCA has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.23:10
Description: The 24V cable from Printmech to Vapor Removal PCA has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.24:10
Description: The 12V cable from Printmech to ISS, Interconnect and PZ fans has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.25:10
Description: The 42V cable from Printmech to Carriage PCA has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.26:10
Description: The 24V cable from Printmech to Interconnect has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.27:10
Description: The 24V cable from Printmech to Interconnect has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.28:10
Description: The 24V cable from Printmech to Inner lights array 1 has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.29:10
Description: The 24V cable from Printmech to Inner lights array 2 has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.30:10
Description: The 24V cable from Printmech to Interconnect PCA has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.31:10
Description: The 24V cable from Printmech to Air Pumps and Interconnect PCA has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.32:10
Description: The 24V cable from Printmech to Printzone fans has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.33:10
Description: The 24V cable from Printmech to Vacuum fans has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.34:10
Description: The 42V cable from Printmech to Paper motor has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.35:10
Description: The 42V cable from Printmech to Rewinder has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.36:10
Description: The 42V cable from Printmech to Scan motor has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.37:10
Description: The 42V cable from Printmech to SOL slit solenoid has a problem Printmech PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 12.38:10
Description: The 5V cable from Printmech to PSU has a problem Printmech PCA is damaged PSU is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 14.73:01
Description: Curing power regulator V lower than 60: V lower than 60.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 14.74:01
Description: V lower than 140
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 14.75:01
Description: V bigger than Vmax
Operator Troublshooting:
- Check that both Residual Circuit Breakers (RCCBs) are Powered and ON.2.
- Check/Reseat both Power Cords.
Error: 14.76:11
Description: Curing power regulator V could not be read.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 14.77:10
Description: Curing power regulator control signal failure.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 14.80:10
Description: Curing power regulator current not null.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 14.81:10
Description: Curing power regulator current too high.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 14.82:10
Description: Curing power regulator short circuit.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 14.83:11
Description: Curing power regulator open circuit.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 14.87:10
Description: Curing power regulator OverTemp.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 14.88:10
Description: Curing power regulator overvoltage or short circuit.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 14.89:10
Description: Curing power regulator relay damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.20:10
Description: Cable or Resistor short circuit from any PZ or Air Curtain resistors.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.31:10
Description: Cable or resistor short circuit.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.32:10
Description: Cable or resistor short circuit.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.33:10
Description: Cable or resistor short circuit.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.41:11
Description: PZ resistor 1 disconnected or damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.42:11
Description: PZ resistor 2 disconnected or damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.43:11
Description: PZ resistor 3 disconnected or damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.51:03
Description: Resistor out of range.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.52:03
Description: Resistor out of range.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.53:03
Description: Resistor out of range.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.60:10
Description: Fan fault or not connected
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.61:10
Description: PZ fan 1 disconnected or damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.62:10
Description: PZ fan 2 disconnected or damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.63:10
Description: PZ fan 3 disconnected or damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.69:10
Description: More than 1 PZ fan fault or not connected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.71:10
Description: Fan or cable damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.72:10
Description: Fan or cable damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.73:10
Description: Fan or cable damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 15.79:10
Description: More than 1 PZ fan or cable damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.01:00
Description: Curing system unable to warm up in the pre-defined amount of time (Ambient temperature below 15C).
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.02:00
Description: Curing system: cool down timeout (Ambient temperature higher than 30C).
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.03:00
Description: Curing system: high temperature error.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.04:00
Description: Curing system: low temperature error.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.05:00
Description: Curing system: temperature sensor error.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.07:03
Description: Curing system: warm up timeout (uniformity).
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.11:10
Description: Curing Temperature sensor array or Curing Temperature sensor 1 failure or not connected. Sensor 1 is the one located at FP's side.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.12:10
Description: Temperature sensor 2 failure or not connected. Sensor 1 is the one located at FP's side.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.13:10
Description: Temperature sensor 3 failure or not connected. Sensor 1 is the one located at FP's side.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.14:10
Description: Temperature sensor 4 failure or not connected. Sensor 1 is the one located at FP's side.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.31:10
Description: Curing system: Fan 1 fault. Fan 1 is the one located at FP's side.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.32:10
Description: Curing system: Fan 2 fault. Fan 1 is the one located at FP's side.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.33:10
Description: Curing system: Fan 3 fault. Fan 1 is the one located at FP's side.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.34:10
Description: Curing system: Fan 4 fault. Fan 1 is the one located at FP's side.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.39:10
Description: Curing system: More than 1 fan failure.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.41:10
Description: Curing resistor 1 disconnected or damaged. Resistor 1 is the one located at FP's side.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.42:10
Description: Curing resistor 2 disconnected or damaged. Resistor 1 is the one located at FP's side.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.43:10
Description: Curing resistor 3 disconnected or damaged. Resistor 1 is the one located at FP's side.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.44:10
Description: Curing resistor 4 disconnected or damaged. Resistor 1 is the one located at FP's side.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.50:03
Description: Silent SE: If there's already a valid pressure calibration in NVM, and new calibration values are out of range, then FW will use the NVM values and show a silent SE in the printer log and service plot.
Operator Troublshooting:
Error: 16.50:10
Description: Pressure calibration failure.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.51:01
Description: Silent SE: Customer symptoms are: Slower throughtput, and/or Lack of curing Printer limiting working pressure. It might be due to: Target pressure too high for printer attitude environment, and/or curing fan degradation.
Operator Troublshooting:
Error: 16.61:10
Description: Air Curtain fan array failure.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.70:10
Description: Air Curtain system: Box fan fault or disconnected. Fault signal and PWM is not zero.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.71:10
Description: Air Curtain system: Box fan fault or cable damaged. No fault signal and PWM is zero.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.80:10
Description: Air Curtain steady resistor: Cable or resistor short circuit.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.81:10
Description: Air Curtain burst resistor: Cable or resistor short circuit.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.82:11
Description: Air Curtain steady resistor: Not connected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.83:11
Description: Air Curtain burst resistor: Not connected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.84:03
Description: Air Curtain steady resistor: Out of range.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.85:03
Description: Air Curtain burst resistor: Out of range.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 16.90:10
Description: Air Curtain: Temperature sensor failure or not connected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 17.0:11
Description: The power cable from Printmech to Interconnect PCA has a problem.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 17.3:11
Description: Main PCA to PrintMech Black 1 cable is damaged Main PCA damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 17.4:11
Description: Main PCA to PrintMech White 2 cable is damaged Main PCA damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 21:03
Description: Service Station electrical current limit.
Operator Troublshooting:
- Restart Printer
- Make sure that the Service Station path is clear. Remove any visible obstacles restricting the movement of the Service Station.
- Call for Service
Error: 21:13
Description: Problem with the Service Station. SVS jam.
Operator Troublshooting:
- Restart Printer
- Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc.) restricting the movement of the Service Station.
- Replace Maintenance Cartridge
- Call for Service
Error: 21.2:10
Description: Web Wipe servo shutdown.
Operator Troublshooting:
- Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again.
- Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge.
Error: 21.3:10
Description: Electrical fault in rack engage motor.
Operator Troublshooting:
- Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again.
- Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge.
Error: 21.4:03
Description: Electrical fault detected. Possible causes are cable, motor or driver.
Operator Troublshooting:
- Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again.
- Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge.
Error: 21.5:03
Description: Web Wipe motor is damaged or blocked
Operator Troublshooting:
- Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again.
- Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge.
Error: 21.6:10
Description: Spit on roll motor is damaged PrintMech PCA is damaged.
Operator Troublshooting:
- Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again.
- Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge.
Error: 21.7:10
Description: Spit on roll motor has a problem.
Operator Troublshooting:
- Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again.
- Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge.
Error: 21.8:03
Description: Spit on roll motor has a problem.
Operator Troublshooting:
- Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again.
- Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge.
Error: 23:10
Description: The system has problems to pressurize or to depressurize.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 24.1:11
Description: ISS1 to ISS2 cable not connected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 24:03
Description: Ink Supply Tubes purge failure.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 24:11
Description: PrintMech to ISS top cable not connected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 24.02:00
Description: The firmware has detected that there is no connection to the array of Top Covers Fans.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 24.03:00
Description: The firmware has detected that one or more of the Top Covers Fans are not working.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 25.1:10
Description: Malfunction or sensor failure: A PIP glitch or a presence error has been detected. Automatic diagnostic should discard if it's a recoverable failure or not.
Operator Troublshooting:
- Remove the magenta ink cartridge and reinstall it into the printer.
- Replace the magenta ink cartridge.
Error: 25.2:10
Description: Malfunction or sensor failure: A PIP glitch or a presence error has been detected. Automatic diagnostic should discard if it's a recoverable failure or not.
Operator Troublshooting:
- Remove the light magenta ink cartridge and reinstall it into the printer.
- Replace the light magenta ink cartridge.
Error: 25.3:10
Description: Malfunction or sensor failure: A PIP glitch or a presence error has been detected. Automatic diagnostic should discard if it's a recoverable failure or not.
Operator Troublshooting:
- Remove the light cyan ink cartridge and reinstall it into the printer.2.
- Replace the light cyan ink cartridge.
Error: 25.4:10
Description: Malfunction or sensor failure: A PIP glitch or a presence error has been detected. Automatic diagnostic should discard if it's a recoverable failure or not.
Operator Troublshooting:
- Remove the cyan ink cartridge and reinstall it into the printer.
- Replace the cyan ink cartridge.
Error: 25.5:10
Description: Malfunction or sensor failure: A PIP glitch or a presence error has been detected. Automatic diagnostic should discard if it's a recoverable failure or not.
Operator Troublshooting:
- Remove the optimizer ink cartridge and reinstall it into the printer.
- Replace the optimizer ink cartridge.
Error: 25.6:10
Description: Malfunction or sensor failure: A PIP glitch or a presence error has been detected. Automatic diagnostic should discard if it's a recoverable failure or not.
Operator Troublshooting:
- Remove the yellow ink cartridge and reinstall it into the printer.
- Replace the yellow ink cartridge.
Error: 25.7:10
Description: Malfunction or sensor failure: A PIP glitch or a presence error has been detected. Automatic diagnostic should discard if it's a recoverable failure or not.
Operator Troublshooting:
- Remove the black ink cartridge and reinstall it into the printer.
- Replace the black ink cartridge.
Error: 25.8:10
Description: A PIP glitch or a presence error has been detected. Automatic diagnostic should discard if it's a recoverable failure or not
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 25.11:10
Description: This SE is related to the following issues: The 3-liter Magenta Ink Tube might be blocked. The Magenta PIP sensor might be damaged. The 3-liter Magenta Ink pump is not working when it should.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 25.12:10
Description: This SE is related to the following issues: The 3-liter Light Magenta Ink Tube might be blocked. The Light Magenta PIP sensor might be damaged. The 3-liter Light Magenta Ink Pump is not working when it should be.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 25.13:10
Description: This service error is related to the following issues: The 3-liter Light Cyan Ink Tube might be blocked. The Light cyan PIP sensor might be damaged. The 3-liter Light Cyan Ink Pump is not working when it should be.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 25.14:10
Description: This service error is related to the following issues: The 3–liter Cyan Ink Tube might be blocked. The Cyan PIP sensor might be damaged. The 3-liter Cyan Ink Pump is not working when it should be.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 25.15:10
Description: This service error is related to the following issues: The 3-liter Optimizer Ink Tube might be blocked. The Optimizer PIP sensor might be damaged. The 3-liter Optimizer Ink pump is not working when it should be.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 25.16:10
Description: This service error is related to the following issues: The 3-liter Yellow Ink Tube might be blocked. The Yellow PIP sensor might be damaged. The 3-liter Yellow Ink pump is not working when it should be.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 25.17:10
Description: This service error is related to the following issues: The 3-liter Black Ink Tube might be blocked. The Black PIP sensor might be damaged. The 3-liter Black Ink pump is not working when it should be.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 26.01:10
Description: Magenta Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing.
Operator Troublshooting:
- Call for Service
Error: 26.02:10
Description: Light Magenta Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing.
Operator Troublshooting:
- Call for Service
Error: 26.03:10
Description: Light Cyan Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing.
Operator Troublshooting:
- Call for Service
Error: 26.04:10
Description: Cyan Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing.
Operator Troublshooting:
- Call for Service
Error: 26.05:10
Description: Optimizer Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing.
Operator Troublshooting:
- Call for Service
Error: 26.06:10
Description: Yellow Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing.
Operator Troublshooting:
- Call for Service
Error: 26.07:10
Description: Black Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing.
Operator Troublshooting:
- Call for Service
Error: 27:14
Description: Printhead failure.
Operator Troublshooting:
- Remove the Printheads and check that they are the correct ones for this Printer.
- Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.
- Replace the Printheads.
- Call for Service
Error: 27.1:00
Description: Several nozzles out detected in Optimizer printhead
Operator Troublshooting:
- Perform printhead cleaning
- Check image quality. if not acceptable, replace printhead.
Error: 27.1:01
Description: High number of nozzles out in printhead slot 1.
Operator Troublshooting:
- Perform printhead cleaning
- Check image quality. if not acceptable, replace printhead.
Error: 27.2:01
Description: High number of nozzles out in printhead slot 2.
Operator Troublshooting:
- Perform printhead cleaning
- Check image quality. if not acceptable, replace printhead.
Error: 27.3:01
Description: High number of nozzles out in printhead slot 3.
Operator Troublshooting:
- Perform printhead cleaning
- Check image quality. if not acceptable, replace printhead.
Error: 27.4:01
Description: High number of nozzles out in printhead slot 4.
Operator Troublshooting:
- Perform printhead cleaning
- Check image quality. if not acceptable, replace printhead.
Error: 27.5:01
Description: High number of nozzles out in printhead slot 5.
Operator Troublshooting:
- Perform printhead cleaning
- Check image quality. if not acceptable, replace printhead.
Error: 27.6:01
Description: High number of nozzles out in printhead slot 6.
Operator Troublshooting:
- Perform printhead cleaning
- Check image quality. if not acceptable, replace printhead.
Error: 29:00
Description: Maintenance cartridge is almost full.
Operator Troublshooting:
- Replace the Maintenance Cartridge.
Error: 29:01
Description: Maintenance cartridge badly inserted.
Operator Troublshooting:
- Open the Print Head cleaning cartridge door on the right-hand side of the printer, reinsert the MC and close the door.
- If the problem persists, replace the printhead cleaning cartridge.
Error: 29.1:01
Description: Possible maintenance cartridge malfunction. Unknown web wipe level pattern after 300 mm of web advance.
Operator Troublshooting:
- Open the Printhead cleaning cartridge door on the right-hand side of the printer, advance the web manually until clean web seen, and reinsert the MC. Close the door.
Error: 29.2:00
Description: Possible maintenance cartridge malfunction or doesn't advance properly.
Operator Troublshooting:
- Replace the printhead maintenance cartridge.
Error: 32:01
Description: Take-up Reel disconnected from Interconnect PCA. Take-Up Reel damaged. Interconnect PCA damaged (very low probability). The take-up reel is disconnected.
Operator Troublshooting:
- If you want to use the take-up reel, turn off the printer and ensure that all take-up reel cables are connected (sensor cables, printer cable).
- If you do not want to use it, you may need to unload the substrate manually from the take-up reel. Remember to cut the substrate first, either manually or by using the Form feed and cut option in the front panel's Substrate menu.
Error: 32:01.1
Description: This system error happens when there is a small amount of substrate printed (less than 79 inches long), and the Take Up Reel sensor detects that the tension bar is (incorrectly) at the bottom of its path, even though the spindle motor has been rotating for more than 3 seconds. The most likely cause of this error is that the user has forgotten to set the switch direction or tape the substrate to the spindle core.
Operator Troublshooting:
- Check that the substrate is attached to the Take-Up Reel.
- Check that the winding direction switch is in the correct position.
- If needed, use the Take-Up Reel arrow keys to wind the substrate before resuming printing.
- To resume printing, press OK.
Error: 32:01.2
Description: The tension bar has stayed in one of its sensor trigger positions for more than 8 seconds.
Operator Troublshooting:
- Check that the substrate is attached to the Take-Up Reel.
- Check that the winding direction switch is in the correct position.
- Check that nothing is blocking the movement of the tension bar.
- Ensure that the substrate is following the correct path along the tension bar and diverter bar.
Error: 32:02
Description: Take-Up Reel disconnected while printer was powered off. This message is shown during initialization of the printer; it warns that the Take-Up Reel has been disconnected while the printer was off (previously the Take-Up Reel was enabled at the Front Panel). The take-up reel is disconnected.
Operator Troublshooting:
- If you want to use the take-up reel, turn off the printer and ensure that all take-up reel cables are connected (sensor cables, printer cable).
- If you do not want to use it, you may need to unload the substrate manually from the take-up reel. Remember to cut the substrate first, either manually or by using the Form feed and cut option in the front panel's Substrate menu.
Error: 32.1:10
Description: The Take-Up Reel has an internal short-circuit detected by the Take-Up Reel connector on the 3-liter PCA.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 41:03
Description: The Media-axis motor has a failure.
Operator Troublshooting:
- Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels and clear the obstruction. Replace the Media-Axis Motor.
- Restart Printer
- Call for Service
Error: 41:10
Description: The Media-axis motor has a failure.
Operator Troublshooting:
- Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels and clear the obstruction.
- Restart Printer
- Call for Service
Error: 42:03
Description: Media jam Scan Axis motor damaged.
Operator Troublshooting:
- Switch the power off from the rear of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.
- Open the Window and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of substrate inside the printer, clear the substrate jam using instructions provided in the User Guide.
- Restart Printer
- Call for Service
Error: 42:10
Description: Scan axis failure.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 42:11
Description: The Scan axis motor has become disconnected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 43:11
Description: Vacuum fan not connected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 43.1:11
Description: Vacuum Fan PCA is not connected. Vacuum Fan PCA is damaged. Cable between Vacuum Fan PCA and Interconnect PCA is damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 43.2:11
Description: A Vacuum Fan is not connected. The Vacuum Fan cable is damaged. Vacuum Fan PCA is damaged. PrintMech PCA is damaged (very low probability).
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 43.3:10
Description: Vacuum fan failure.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 43.4:10
Description: Vacuum fan failure.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 44:10
Description: Aerosol Fan Fault.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 45:03
Description: Rewinder servo shutdown.
Operator Troublshooting:
- Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of substrate inside the substrate path, lift the Pinch Wheels and clear the obstruction.
- Restart Printer
- Call for Service
Error: 46:13
Description: Primer test distance failed.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 47.0:01
Description: The 3-liter Ink Upgrade Kit is not detected by the printer.
Operator Troublshooting:
- Check if the Accessory port cable is well connected to the kit and to the printer.
- Restart Printer
- Call for Service
Error: 47.1:10
Description: One of the ink pumps has a short-circuit.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 47.2:10
Description: One of the ink pumps has a short-circuit.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 47.4:10
Description: The 3-liter cartridge cable has a short-circuit.
Operator Troublshooting:
- Remove the 3-liter ink cartridges
- Clean the electrical pads of the 3-liter ink cartridges with a dry tissue
- Clean the electrical pads of the ink cartridge connectors with a dry tissue.
- Restart Printer
- Call for Service
Error: 47.5:11
Description: The printer has detected an ink leakage in the 3-liter Ink Upgrade Kit tray.
Operator Troublshooting:
- Call for Service
Error: 47.6:11
Description: The 3-liter Ink leakage sensor is not connected to the J15 connector of the 3–liter PCA or is broken.
Operator Troublshooting:
- Call for Service
Error: 47.7:11
Description: The 3-liter Ink Cartridge Acumen cable is not connected to the J2 connector of the 3–liter PCA or is broken.
Operator Troublshooting:
- Call for Service
Error: 47.8:11
Description: The 3-liter Ink Cartridge Presence cable is not connected to the J13 connector of the 3-liter PCA or is broken.
Operator Troublshooting:
- Call for Service
Error: 47.10:10
Description: Mismatch between the licenses stored in the printer and the ones stored in the 3-liter kit PCA.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 47.31:11
Description: The 3-liter Magenta Ink Pump cable is disconnected or the connector is broken.
Operator Troublshooting:
- Call for Service
Error: 47.32:11
Description: The 3-liter Light Magenta Ink Pump cable is disconnected or the connector is broken.
Operator Troublshooting:
- Call for Service
Error: 47.33:11
Description: The 3-liter Light Cyan Ink Pump cable is disconnected or the connector is broken.
Operator Troublshooting:
- Call for Service
Error: 47.34:11
Description: The 3-liter Cyan Ink Pump cable is disconnected or the connector is broken.
Operator Troublshooting:
- Call for Service
Error: 47.35:11
Description: The 3-liter Optimizer Ink Pump cable is disconnected of the connector or broken.
Operator Troublshooting:
- Call for Service
Error: 47.36:11
Description: The 3-liter Yellow Ink Pump cable is disconnected or the connector is broken.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 47.37:11
Description: The 3-liter Black Ink Pump cable is disconnected or the connector is broken.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 47.91:10
Description: The printer has exceeded the allowed time to refill the Magenta Intermediate Ink cartridge. Three main reasons for having this SE are: Ink leakage on ink circuit 3-liter Magenta Pump is not working. 3-liter Magenta ink tube might be blocked or kinked
Operator Troublshooting:
Error: 47.92:10
Description: The printer has exceeded the allowed time to refill the Light Magenta Intermediate Ink Cartridge. The three main reasons to have this SE are: Ink leakage on ink circuit. 3-liter Light Magenta Pump is not working. 3-liter Light Magenta ink tube might be blocked or kinked.
Operator Troublshooting:
Error: 47.93:10
Description: The printer has exceeded the allowed time to refill the Light Cyan Intermediate Ink Cartridge. The three main reasons to have this SE are: Ink leakage on ink circuit. 3-liter Light Cyan Pump is not working. 3-liter Light Cyan ink tube might be blocked or kinked.
Operator Troublshooting:
Error: 47.94:10
Description: The printer has exceeded the allowed time to refill the Cyan Intermediate Ink Cartridge. The three main reasons for having this SE are: Ink leakage on ink circuit. 3-liter Cyan Pump is not working. 3-liter Cyan Ink Tube might be blocked or kinked.
Operator Troublshooting:
Error: 47.95:10
Description: The printer has exceeded the allowed time to refill the Optimizer Intermediate Ink Cartridge. The three main reasons to have this SE are: Ink leakage on ink circuit. 3-liter Optimizer Pump is not working. 3-liter Optimizer Ink Tube might be blocked or kinked.
Operator Troublshooting:
Error: 47.96:10
Description: The printer has exceeded the allowed time to refill the Yellow Intermediate Ink Cartridge. The three main reasons for having this SE are: Ink leakage on ink circuit. 3-liter Yellow Pump is not working. 3-liter Yellow Ink Tube might be blocked or kinked.
Operator Troublshooting:
Error: 47.97:10
Description: The printer has exceeded the allowed time to refill the Black Intermediate Ink Cartridge. The three main reasons to have this SE are: Ink leakage on ink circuit. 3-liter Black Pump is not working. 3-liter Black Iink Tube might be blocked or kinked.
Operator Troublshooting:
Error: 50:01
Description: OMAS communication failure.
Operator Troublshooting:
- Check that the printer has the latest firmware version. If not, update the firmware to the latest version.
Error: 50:03
Description: The OMAS controller power cable does not seem to be connected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 50:11
Description: OMAS sensor mispositionned.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 50.1:10
Description: OMAS communication failure.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 50.2:10
Description: OMAS disconneceted. OMAS Controller Card damaged.
Operator Troublshooting:
- Update firmware
- Restart Printer
- Call for Service
Error: 50.3:11
Description: The cable from Main PCA to OMAS controller has a problem.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 50.4:11
Description: OMAS Controller to PrintMech PCA cable does not seem to be connected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 50.5:11
Description: OMAS sensor not connected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 50.6:11
Description: OMAS Controller to Engine PCA cable does not seem to be connected. Power not connected. Problems with 5V line.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 50:14
Description: FW mismatch.
Operator Troublshooting:
- Update firmware.
- Restart Printer
- Call for Service
Error: 50:17
Description: FW mismatch.
Operator Troublshooting:
- Update firmware.
- Restart Printer
- Call for Service
Error: 52:10
Description: Drop detector damaged. SVS cable damaged Interconnect. PCA damaged (very low probability). PrintMech PCA damaged (very low probability).
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 55:10
Description: Line sensor disconnected or damaged.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 55:11
Description: Line sensor needs recalibration.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 56:01
Description: Incorrect readings from substrate encoder.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 56:10
Description: Substrate Encoder calibration failed .
Operator Troublshooting:
- Call for Service
Error: 58.1:10
Description: Color sensor Shutter Actuator failure.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 58.2:10
Description: The Color sensor Shutter Deactivator fail.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 58:01
Description: Color sensor shutter error.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 58:04
Description: Firmware of the printer is incompatible with that of the Color Sensor.
Operator Troublshooting:
- Update firmware.
- Restart Printer
- Call for Service
Error: 58.10:10
Description: Color sensor Self test error.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 58.11:10
Description: Color sensor Communication error.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 58.12:10
Description: Default S/N found in main and backup NVM.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 58.13:10
Description: Color sensor Calibration error.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 59.1:09
Description: Default S/N found in main and backup NVM.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 59.2:00
Description: Different S/N found in Main and Backup NVM.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 59.3:10
Description: Wrong information stored on Euler’s NVM (corrupted data)
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 59.4:10
Description: No communication with Euler.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 59.5:19
Description: When present Euler type doesn’t correspond with the expected one (ie: a Mercury Euler present on a Nexus one).
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 59.6:19
Description: The product SN dosen't match the one on the Printer ID PCA.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 59.7:14
Description: CryptoAsic Generic error.
Operator Troublshooting:
- Update firmware.
- Restart Printer
- Call for Service
Error: 60.2:17
Description: RFID configuration is wrong.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 61:01
Description: The Printer cannot process the job.
Operator Troublshooting:
- Resend the file to the printer.
- Restart Printer
- Call for Service
Error: 61:08
Description: The Printer cannot process the job. Paper type has changed.
Operator Troublshooting:
- Resend the file to the printer.
- Restart Printer
- Call for Service
Error: 61:08.2
Description: The Printer cannot process the job. Job contains format errors or incorrect setting values.
Operator Troublshooting:
- Resend the file to the printer.
- Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
- Restart Printer
- Call for Service
Error: 61:09
Description: Unexpected end of job.
Operator Troublshooting:
- Resend the file to the printer.
- Restart Printer
- Call for Service
Error: 63:04
Description: An input/output problem has occurred with the network card.
Operator Troublshooting:
- Resend the file to the printer.
- Restart Printer
- Call for Service
Error: 63:05
Description: The printer cancels the job if there are long pauses of more than 20 seconds.
Operator Troublshooting:
- Resend the file to the printer.
- Restart Printer
- Call for Service
Error: 63:10
Description: JDI card not detected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 63:20
Description: Potential problem entering sleep mode.
Operator Troublshooting:
- Restart Printer
- Check that the network configuration is correct; IP address, subnet mask, and default gateway should be properly set up.
- Restore factory settings.
- Upgrade firmware.
- Call for Service
Error: 65:04
Description: Internal I/O error.
Operator Troublshooting:
- Check that network cable is connected
- Upgrade firmware
- Restart Printer
- Call for Service
Error: 68:03
Description: Permanent data was lost (i.e. configuration, accounting data). It might happen after a FW upgrade with a data structure not compatible with the previous one.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 74:01
Description: EWS: Unable to upload FW file through the EWS.
Operator Troublshooting:
- Resend firmware to printer
- Call for Service
Error: 74.1:04
Description: EWS: Unable to upload substrate profile file thru the EWS.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 76:03
Description: Hard Disk area is full.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 78:08
Description: Borderless printing is not possible.
Operator Troublshooting:
- Install ink collectors
Error: 78.1:04
Description: The printer has no substrate preset for this substrate.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 78.2:01
Description: The printer has reached an end-of-roll condition: substrate moving, but input spindle not rotating.
Operator Troublshooting:
- Check that the substrate is not slipping on the spindle.
- If the roll is not finished, unload and reload the substrate.
- Load a new roll.
- Call for Service
Error: 78.3:08
Description: Printing with ink collector is not available for this PM.
Operator Troublshooting:
- Remove ink collectors.
Error: 79:03
Description: Generic FW error.
Operator Troublshooting:
- Restart Printer
- Update firmware
- Call for Service
Error: 79:04
Description: Generic FW error.
Operator Troublshooting:
- Restart Printer
- Update firmware
- Try reprinting job selecting a different media profile in the RIP
- Call for Service
Error: 79.2:04
Description: Segmentation fault.
Operator Troublshooting:
- Restart Printer
- Update firmware
- Call for Service
Error: 81:01
Description: Possible paper jam.
Operator Troublshooting:
- Clear any jammed media
- Restart Printer
- Call for Service
Error: 81.1:01
Description: Paper jam or motor hardware problem.
Operator Troublshooting:
- Open the Window observing all safety procedures and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.
- Restart Printer
- Call for Service
Error: 81:03
Description: It was impossible to correctly stop the servo before setting the encoder position.
Operator Troublshooting:
- Open the Window observing all safety procedures and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.
- Restart Printer
- Call for Service
Error: 85:03
Description: Problem finding the Drive Roller zero.
Operator Troublshooting:
- If the substrate is attached to Take-Up Reel, cut the substrate and ensure that the substrate at the output side is not held by the Take-Up Reel.
- Restart Printer
- Call for Service
Error: 86:01
Description: Scan Axis Shutdown. There is a problem with the carriage assembly.
Operator Troublshooting:
- If the substrate is attached to Take-Up Reel, cut the substrate and ensure that the substrate at the output side is not held by the Take-Up Reel.
- Turn off printer and check the carriage's path for physical obstructions such as media jams.
- Restart Printer
- Perform Clean and Lubricate Carriage Rails from maintenance menu
- Perform Encoder Cleaning from maintenance menu
- Call for Service
Error: 86:11
Description: Scan Axis Jam when running Autodiagnostics.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 87:01
Description: The encoder strip is dirty.
Operator Troublshooting:
- Clean the encoder strip by following the respective process in the Front Panel menu.
- Restart Printer
- Call for Service
Error: 87:02
Description: Lack of lubrication on scan axis rails. Accumulation of dirt or aerosol on scan axis rails.
Operator Troublshooting:
- Perform Clean and Lubricate Carriage Rails from maintenance menu
- Restart Printer
- Call for Service
Error: 89:11
Description: Printzone leds both arrays disconnected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 89.1:10
Description: Printzone leds array 1 disconnected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 89.2:10
Description: Printzone leds array 2 disconnected.
Operator Troublshooting:
- Restart Printer
- Call for Service
Error: 89.3:10
Description: A short circuit in the Printmech PCA related to the printer’s Inner Lights causes a warning during printer startup, and the printer cannot power on the inner lights.
Operator Troublshooting:
- Power the unit off at the rear switch and wait long enough for all 3 PSU LEDs to turn off (to be sure, wait 2-3 minutes).
- Restart Printer
- Call for Service
Error: 94:01
Description: Paper white point is out of valid range.
Operator Troublshooting:
- Ensure the loaded substrate is white and there aren't spots on it.
- Restart Printer
- Call for Service
Error: 94:02
Description: Inconsistencies in CLC measures detected.
Operator Troublshooting:
- Check substrate type selection in front panel corresponds to actual substrate loaded.
- Retry calibration
- Call for Service
Error: 94:08
Description: Color Calibration failed.
Operator Troublshooting:
- Retry calibration
- Call for Service
Error: 94:10
Description: Aerosol or other malfunction of Color Sensor prevents calibration.
Operator Troublshooting:
- Retry calibration
- Call for Service
Error: 98:03
Description: Check PH using the PH status plot.
Operator Troublshooting:
- Use the printhead status plot to find out which printheads have a massive number of nozzles out, and replace them.
- Call for Service